SHIPPING, Refund & RETURN Policy
Masala Mandi is committed to deliver your order with appropriate packing in the given time frame. To make your shopping experience better at Masala Mandi we are available between 10am to 8pm at our customer care email and support number.
Customer Care No.: 8448332426
We deliver free of cost when your basket is or above the value of Rs 500. If the value of your order is under Rs 500, then there is a shipping charge of Rs 50.
How long does it take to arrive?
Your order is dispatched within 24 hours of receipt. It takes the order to be delivered mostly within 4 to 5 working days after dispatch. Pan India Delivery.
What if the product is received in a damaged condition?
We keep a close quality check. If you think that your bottle package is tampered or the order arrived in a bad condition, immediately inform the Masala Mandi’s support team. Do not accept the package in damaged condition.
In case you have received the damaged product, click a picture of the product and apply for return within 24 hours of receiving it.
Masala Mandi take pride in doing our best for our customers. However, if one is not satisfied with the taste or quality of our product and wants to claim a refund, we provide you with a 100% refund guarantee. In such a case the return has to be initiated in 24 hours of order received. The returned item should be considerably unused.
Please note that the shipping charges are not refundable.
Masala Mandi allows its customer to cancel its order within 3 hours after their order is confirmed. However in case the order is still not processed or shipped Masala Mandi still allows the customer to cancel the order as credits which can be used for further purchases anytime in future. But once the shipment has been done there shall be no cancellation.
Please note that , Masala Mandi shall not be liable for any delay /non-delivery of purchased goods by the vendors, trade organization, manufactures/shops, vendor, flood, fire, wars, acts of God, communal riots or any cause that is beyond control of Masala Mandi.